Contact support
Send us a message and our team will get back to you by email. For urgent legal deadlines, contact a lawyer directly — Aequivio is a technology platform, and support cannot give legal advice.
Pick the channel that fits.
Most answers are already written down. For everything else, our team is one message away.
Help Centre
Step-by-step guides and answers for clients and firms — the fastest way to solve most questions.
- Getting started & account setup
- Billing, marketplace & matters
- Available any time — no waiting
Email support
Send us the details and we'll reply by email. Use the form below, or write to us directly any time.
- General support & sign-in help
- Billing & technical issues
- You'll get a reference number
Complaints & regulatory
A dedicated channel for complaints and regulatory questions about the marketplace and platform.
- Formal complaints process
- Regulatory & conduct concerns
- Handled with care, on the record
After you hit send.
No black box. Here's exactly what happens once your message reaches us.
You send your message
Fill in the form below — your name, email and what's going on. Please don't include passwords or highly sensitive personal information.
Instant confirmation
We log your request and email a confirmation with a reference number, so you can track it.
We reply by email
Our team reviews the request and gets back to you by email — usually with the answer or the next step.
Urgent legal deadline?
Support can't give legal advice. If a limitation or filing deadline is close, contact a lawyer or paralegal directly.
Tell us how we can help.
We'll email a confirmation with a reference number, then reply to the address you give us.
Looking for a quick answer?
The Help Centre covers setup, billing, the marketplace and more — your question may already be answered.